Terms of Service

Last updated January 2026

These Terms of Service ("Terms") govern your use of the Serenia arrival guide platform operated by Serenia Labs ("we," "us," or "our") at serenialabs.space. By accessing or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, submitting information, or otherwise using the Serenia platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our service.

2. Service Description

Serenia provides a local guide generation service for vacation rental hosts. Our platform creates personalized local recommendation guides using property location data, third-party place information, and AI-generated content. Guides are designed to be shared with guests to enhance their stay experience.

3. Account Terms

  • You must provide a valid email address to create an account.
  • You are responsible for maintaining the security of your account. We use magic link authentication—do not share your login links with others.
  • You must be at least 18 years old to use our service.
  • You are responsible for all activity that occurs under your account.
  • One person or entity may not maintain more than one free account.

4. Subscriptions & Billing

Serenia offers free and paid subscription plans:

  • Free Trial — New paid subscriptions include a 30-day free trial. You will not be charged during the trial period.
  • Billing — After your trial ends, you will be charged automatically according to your selected plan. All payments are processed securely through Stripe.
  • Cancellation — You may cancel your subscription at any time from your host dashboard. Cancellation takes effect at the end of your current billing period.
  • Refunds — We do not provide refunds for partial billing periods. If you cancel, you will retain access until the end of your current paid period.
  • Price Changes — We may change subscription pricing with 30 days' notice. Continued use after the price change constitutes acceptance.

5. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose or to violate any laws.
  • Submit false, misleading, or fraudulent information including fake property addresses.
  • Attempt to gain unauthorized access to other accounts or our systems.
  • Use automated tools to scrape, crawl, or extract data from our platform without permission.
  • Resell or redistribute our service without written consent.
  • Interfere with or disrupt the integrity or performance of the service.

6. Intellectual Property

The Serenia platform, including its design, features, and branding, is owned by Serenia Labs and protected by applicable intellectual property laws. You retain ownership of any content you provide (property details, custom descriptions). By using our service, you grant us a license to use your content solely for the purpose of providing the service.

7. AI-Generated Content

Our service uses OpenAI to generate guide descriptions, blurbs, and tips based on location data from third-party sources (Google Maps/Places). Please note:

  • AI-generated content is provided for informational purposes and may not always be fully accurate or up to date.
  • We do not guarantee the accuracy of business hours, pricing, availability, or other details in AI-generated descriptions.
  • Hosts are encouraged to review and customize AI-generated content before sharing guides with guests.
  • We are not responsible for decisions made based on AI-generated recommendations.

8. Privacy

Your use of the service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using our service, you consent to the data practices described in the Privacy Policy.

9. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERENIA LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

We do not guarantee uninterrupted or error-free operation of the service. Third-party data (Google Places, OpenAI) may be subject to their own limitations and terms.

10. Termination

We may suspend or terminate your access to the service at any time, with or without cause, and with or without notice. Upon termination, your right to use the service ceases immediately. You may terminate your account at any time by contacting us. Provisions that by their nature should survive termination (including disclaimers, limitations of liability, and intellectual property) will survive.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting on our website or sending an email to your registered address. Your continued use of the service after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, contact us at:

Serenia Labs
Email: support@serenialabs.space
Web: serenialabs.space